Founded in 1985 by Skip Normand, Normand & Associates is a private consulting firm specializing in customized sales training, sales management training, and customer service training and consulting. Associate offices are located throughout the U.S. and in major cities worldwide.

Skip is a seasoned keynote speaker at national sales meetings and other major sales and marketing events around the world. Author of many innovative and highly successful sales training, sales management training, and customer service training programs, his popular video-based training programs are marketed in over twenty countries and in several languages.